Return & Refund Policy

Customer satisfaction is very important to us, and we want to make your shopping experience with Kwickshop as smooth as possible. We stand behind the quality of our products and have set out our return and refund policy below to help you understand your options.

Incorrect Products

If you receive an incorrect product, please contact us as soon as possible by emailing admin@kwickshop.co.nz.

Where the incorrect product has been supplied by us, we will assess the issue and may offer a replacement, store credit, or refund, subject to our returns policy and your rights under the Consumer Guarantees Act.

Returned products must be:

  • In original packaging

  • Unused and unopened where applicable

  • Undamaged

  • Free from stains, scratches, drilling, assembly marks, or other modifications

  • Returned with reasonable proof of purchase

Change of Mind

Please choose carefully before making a purchase.

We do not have to provide a refund, exchange, or store credit if you change your mind, choose the wrong product, select the wrong size, or no longer want the item after purchase.

For furniture and large items, we recommend checking product dimensions, room space, delivery access, stairways, lifts, and doorways before completing your purchase.

If you have any concerns after receiving your order, please contact us promptly at admin@kwickshop.co.nz so we can review the matter.

Proof of Purchase

To request a repair, replacement, refund, exchange, or store credit, you may be required to provide reasonable proof of purchase.

This may include:

  • Tax invoice

  • Order confirmation

  • Finance documentation, if purchased on finance

  • Proof of payment or receipt

Refunds, where approved, will usually be processed to the customer whose details match the original proof of purchase.

Faulty Goods or Goods Damaged in Transit

If your product is faulty or damaged at the time of delivery, please email admin@kwickshop.co.nz as soon as possible.

Please include:

  • Your order number or invoice number

  • A clear explanation of the issue

  • Photos or videos showing the fault or damage

  • Photos of the packaging, if the item was damaged in transit

Damage found at the time of delivery should be reported within 24 hours of delivery so we can investigate the matter quickly with our delivery team or courier provider.

If a product is faulty, we will provide a remedy as required under the Consumer Guarantees Act. Depending on the issue, this may include repair, replacement, refund, or another appropriate solution.

Lost in Transit

If your order appears to be lost in transit, please contact us immediately at admin@kwickshop.co.nz or call 0800 564 494.

We will investigate the issue with the delivery provider and update you as soon as possible.

How to Return a Product

Before returning any product, please contact us first by emailing admin@kwickshop.co.nz or calling 0800 564 494.

Once we receive your request, we will assess the issue and advise the next steps. Please do not return any product without contacting us first, as the return may need to be approved and arranged correctly.

You may be required to provide proof of purchase, your order number, photos, videos, or other information to help us assess the issue.

If, after inspection, the product is found not to have breached a consumer guarantee, the customer may be responsible for inspection costs, return delivery costs, or any other reasonable costs involved.

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