Warranty

We fully comply with the Consumer Guarantees Act 1993 (‘CGA’) so please be confident with your consumer rights and our responsibilities.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Warranty Information

Our products come with 12 months manufacturer’s warranty otherwise stated. You can check the warranty details in the product description of the website. Any physical and liquid damages will be not included in the warranty period.

Return to Base Warranty

RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer. We are gladly to exchange damaged or faulty products which are under the warranty period but you will be liable to return the product at the same store where you have purchased it. For more details, please contact us on 0800 546 494 or email us on ad***@kw*******.nz . Kwickshop reserves the right to repair or replace any product that falls under the normal warranty conditions.

The warranty does not include the damage, worn, colour change, fade and mould on upholstery, stitch, fabric and leather.

Furniture is handcrafted with natural material like wood, so every piece of furniture would be unique in nature.  

All lounges, dining and other type of chairs are breakable if misused like dragged, thrown etc.